PROJECT: VIRTUAL ASSISTANT FOR LOTERÍA LA NEUQUINA
We developed a Virtual Assistant for Lotería La Neuquina agencies, designed as a self-service point within the gaming hall. A touchscreen device that brings together information, results, games, and digital services in one place, reducing waiting times and improving the experience for every player.
From the traditional counter to an interactive experience.
The Virtual Assistant integrates into the agency’s daily operations and allows customers to check results, verify their bets, access the online platform, and resolve questions without always relying on cashier staff.
A solution designed to modernize the physical point of sale and connect it with the Lottery’s digital ecosystem.
THE CHALLENGE
Lotería La Neuquina sought to improve customer service in its agencies, reduce queues during peak hours, and bring its digital services closer to an increasingly connected audience. Information was scattered across notice boards, counter inquiries, and different websites, making many processes slow and inefficient.
OUR SOLUTION
We designed and developed a custom Virtual Assistant, combining dedicated hardware, an intuitive interface, and an intelligent system capable of integrating with the Lottery’s existing services. The result: a always-available self-service and information point, with remotely updatable content and ready to grow with new features.
KEY FEATURES
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1. DIRECT ACCESS TO LA NEUQUINA ONLINE:
Integration with the official website to play, register, or manage accounts from a secure platform. The Lottery’s digital channel, available from the physical agency.
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2. BET CHECKING:
Instant bet verification by entering the agency number and bet number.
Next evolution: automatic ticket scanning to further speed up service.
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3. “DISCOVER YOUR LUCK” GENERATOR:
A playful tool that suggests random number combinations for those who want to decide quickly or simply try new bets.
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4. CONVERSATIONAL ASSISTANT:
An intelligent system that answers frequently asked questions, explains game rules, details prizes, and guides users every step of the way. Available 24/7 within the agency.
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5. LATEST DRAWS AND RESULTS:
Clear display of the latest draw, the previous draw, and the full results summary. The most consulted information, always up to date in one place.
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6. “ANSWER & WIN” MODULE:
A survey and trivia system that allows agencies to collect insights, launch promotions, strengthen player loyalty, and run special campaigns directly from the same device.
PROJECT IMPACT
The Virtual Assistant transformed the way players interact with the agency: fewer queues, more self-service, and an experience aligned with today’s digital habits.
Winplay Next
Today, the Virtual Assistant is a key component of Lotería La Neuquina’s innovation strategy. It is scalable, remotely manageable, and ready to incorporate new games, campaigns, and digital services, always maintaining the same goal: making every visit to the agency simpler and more engaging.
